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ServiceNow Delivery Lead

Milestone Technologies, Inc.

Hybrid in Walnut Creek, California • Today

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Contract

Depends on Experience

AI Delivery Lead

Sia

San Francisco, California • 6d ago

Full-time

USD 142,800.00 - 147,900.00 per year

AI Delivery Lead

Sia

San Francisco, California • Today

Full-time

USD 142,800.00 - 147,900.00 per year

Lead Architect - ServiceNow

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San Francisco, California • Today

Full-time

USD 156,750.00 - 215,000.00 per year

Sr. ServiceNow QA Test Lead

TekLeaders, Inc

Remote • Today

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Full-time, Part-time, Contract, Third Party

Sr. ServiceNow QA Test Lead--100% remote

Saxon Global Inc.

Remote • 3d ago

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Contract

Depends on Experience

Need Servicenow Lead/Architect - Remote

SRS Consulting Inc

Remote • 2d ago

Easy Apply

Contract, Third Party

Depends on Experience

Senior ServiceNow Technical Lead

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Remote • 22d ago

Easy Apply

Contract, Third Party

65 - 70

ServiceNow Lead Developer/Administrator

Maddisoft

Remote or Austin, Texas • Today

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Full-time, Part-time, Contract, Third Party

ServiceNow HRSD TC / Lead / Architect

Techpeople.US, Inc

Remote • 17d ago

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Third Party, Contract

Depends on Experience

ServiceNow Process Lead

Kforce Technology Staffing

Remote or New York, New York • Today

Contract

$65 - $75 hourly

ServiceNow Technical Lead Source to Pay (S2P)

HPTech Inc.

Remote • 2d ago

Easy Apply

Contract

50 - 55

Technical Program / Delivery Lead

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Remote • 11d ago

Easy Apply

Third Party, Contract

Depends on Experience

ServiceNow Technical Lead - ITSM / ITAM / ITOM / CSM / FSM

Advent Global Solutions, Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

AI Senior Technical Consultant (ServiceNow AI)

Vaco by Highspring

Remote • 3d ago

Easy Apply

Contract

$150

ServiceNow ITSM Senior Developer

SysMind, LLC

Piedmont, California • 9d ago

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Third Party, Contract

Depends on Experience

Sr. ServiceNow ITSM Developer at Oakland, CA / Cincinnati, OH / Dallas, TX- Onsite- W2 candidates only

SysMind, LLC

Piedmont, California • 9d ago

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow Developer

System One

Remote • 4d ago

Easy Apply

Contract

$50

ServiceNow ITAM Consultant (Secret Clearance)

System One

Remote • 10d ago

Easy Apply

Contract

Depends on Experience

Software Engineer III - ServiceNow

JPMorgan Chase & Co.

San Francisco, California • Today

Full-time

USD 137,750.00 - 185,000.00 per year

Senior ServiceNow Cyber Risk Architect

Lumen Solutions Group Inc.

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Service Now Technology Lead

Idealforce LLC

Remote • Today

Contract

Depends on Experience

Senior ServiceNow HRSD Architect

Kanshe Infotech

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Sr. ServiceNow Platform Developer

Mindbank Consulting Group

Remote • 23d ago

Easy Apply

Full-time

135000 - 165000

ServiceNow Senior Developer

INSPYR Solutions

Remote • 24d ago

Easy Apply

Contract

$70 - $78

Senior ServiceNow Developer (W2 Only)

Elegant Enterprise Wide Solutions

Remote or Hybrid in Missouri • Today

Easy Apply

Contract

Senior ServiceNow GRC Consultant

DivIHN Integration Inc.

Remote • 4d ago

Easy Apply

Third Party, Contract

Depends on Experience

Sr ServiceNow Developer, SecOps

MRoads

Remote • 3d ago

Easy Apply

Contract

65 - 777

Senior ServiceNow Developer_Remote

BURGEON IT SERVICES LLC

Remote • 3d ago

Easy Apply

Contract, Third Party

Depends on Experience

Sr ServiceNow Developers @ Remote

Hermitage Info Tech, LLC.

Remote • 7d ago

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Contract

Depends on Experience

Milestone Technologies, Inc.

Job Details

Skills

Agile
ServiceNow

Summary

ServiceNow Delivery Lead (Agile & SPM)
Required Experience:

8–12+ years of experience in Agile delivery, project, or program management
3–5+ years of ServiceNow experience, including exposure to SPM
Experience leading delivery in mixed operational (KTLO) and project environments

Hybrid- Walnut Creek OR Tempe, AZ - Local Candidates only, please

W2 - 5 month Contract to hire
Rate: $65 - $75/hr.
W2 ONLY - No C2C, 1099, or Sponsorship

We are seeking a ServiceNow Delivery Lead to drive execution, structure, and maturity across the ServiceNow platform. This role combines Agile leadership, delivery management, and demand governance, with a focus on enabling a small, high-impact team to effectively balance operational support (KTLO) and strategic initiatives.
This individual will manage the work (not direct reports) for a team of fewer than 15 resources (FTE and vendor), bringing clarity to priorities, improving delivery predictability, and advancing the organization toward more structured program delivery.
The ideal candidate has strong ServiceNow delivery experience, understands platform-based work, and can operate both strategically and hands-on in a fast-moving, evolving environment.

Key Responsibilities
Delivery Leadership & Execution

Lead end-to-end delivery across KTLO, enhancements, and strategic initiatives
Drive work to completion by managing priorities, dependencies, and team focus
Balance interrupt-driven operational work with planned delivery
Support initiative scoping and discovery to enable larger program execution

Agile Leadership (Practical Application)

Facilitate Agile ceremonies (daily standups, sprint planning, retrospectives)
Monitor and actively manage story progression through the sprint lifecycle
Adapt Agile practices to support a small, operations-heavy team
Identify and remove blockers, ensuring timely and high-quality delivery

ServiceNow SPM & Governance

Manage and mature usage of ServiceNow SPM modules:
- Portfolio, Program, Project, Demand, Stories, and Dashboards
Establish and reinforce governance across:
- Demand intake and prioritization
- Idea/Demand/Project lifecycle
- Backlog structure and data quality
Improve delivery visibility through structured workflows and reporting

Demand Management (As Assigned)

Act as Demand Manager for assigned initiatives:
- Validate intake quality and business value
- Align requests to platform roadmap and strategic priorities
- Drive demand through evaluation and prioritization processes
Interface with stakeholders up to Director level

Reporting & Stakeholder Communication

Deliver weekly status reporting leveraging ServiceNow dashboards:
- Delivery progress and trends
- Team throughput and capacity
- Risks, blockers, and dependencies
Translate operational activity into clear, executive-level insights

Roadmap & Strategic Planning

Partner with the Platform Owner to:
- Support product roadmap development and prioritization
- Align delivery capacity with business priorities
Help transition the team from reactive execution to structured program delivery

Coaching & Team Enablement

Coach team members on Agile practices and delivery expectations
Improve accountability, ownership, and communication
Introduce scalable processes appropriate for team size and maturity

Hands-On Contribution

Build and refine ServiceNow reports and dashboards
Support backlog management and workflow alignment within ServiceNow
Provide guidance on ServiceNow platform capabilities:
- ITSM, ITOM, CMDB/CSDM

Required Experience

8–12+ years of experience in Agile delivery, project, or program management
3–5+ years of ServiceNow experience, including exposure to SPM
Experience leading delivery in mixed operational (KTLO) and project environments
Proven ability to bring structure to immature or evolving processes
Strong stakeholder management skills, with experience engaging up to Director level
Ability to operate in a hands-on, hybrid role (strategy + execution)

Preferred Certifications

PMP (Project Management Professional)
Certified Scrum Master (CSM) or equivalent

Nice to Have

ServiceNow Certified System Administrator (CSA)
ServiceNow ITSM Implementation Specialist
ServiceNow SPM Implementation Specialist
Prior ServiceNow platform administration or configuration experience

Work Environment & Scope

Supports a single ServiceNow platform team (<15 resources) across FTE and vendor contributors
Responsible for managing work, not direct people management
Operates in a developing Agile environment with opportunity to shape delivery practices
Plays a key role in advancing SPM maturity and governance

What Success Looks Like

Improved delivery predictability and throughput
Successful transition from reactive work ? structured delivery
Increased ability to scope and execute larger initiatives
Clear, consistent visibility into team performance and outcomes
Adoption of practical, scalable governance within ServiceNow SPM

The estimated pay range for this position is USD $65.00/Hr - USD $75.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: smci
Position Id: 894140
Posted 4 hours ago

Company Info

About Milestone Technologies, Inc.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

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Contact the job poster

Elena Novo

Talent Acquisition @ Milestone Technologies, Inc.

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IT Asset Management Engineer

Sand Lake, Florida

•

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ONSITE > Glendale/Burbank, Orlando, NYC, or Seattle IT Asset Management Engineer / ServiceNow ITAM/CMDB ServiceNow certification is a requirement 7+ month W2 Contract (ONLY) - no C2C, 1099, 3rd Party, or Sponsorship 4 days onsite (in Glendale/Burbank, Orlando, New York or Seattle) and 1 day remote Rate = $80 - $88 per hour ServiceNow Experience 3-5 years in ServiceNow CMDB (Configuration Management Database) IT Operations Management ServiceNow Discovery capabilities ServiceNow certification i

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Contract

Depends on Experience