Location: Remote in MO
Duration: 12 Months
Required Qualifications & Experience
Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
Proven Track Record: Experience leading or playing a principal role in at least two major end-to-end ServiceNow implementations or platform migrations.
Technical Skills & Competencies
ServiceNow Core Capabilities:
Flow Designer, Workflow Engine, and Integration Hub.
Service Catalog, Knowledge Management, and Service Portal.
Methodologies: Strong understanding of Agile/Scrum development methodologies and ITIL framework.
Certifications
ServiceNow Certified System Administrator (CSA) (Required)
ServiceNow Certified Application Developer (CAD) (Required)
ServiceNow Certified Implementation Specialist (CIS) in one or more of the following:
IT Service Management (ITSM) (preferred)
IT Operations Management (ITOM - Discovery, Service Mapping)
Customer Service Management (CSM)
Soft Skills & Attributes
Analytical Thinking: Exceptional problem-solving and troubleshooting skills for complex system issues.
Communication: Ability to articulate complex technical concepts to non-technical business stakeholders clearly and effectively.
Collaboration: Strong team player who thrives in a collaborative, fast-paced, and evolving environment.
Detail-Oriented: A strong commitment to code quality, documentation, and rigorous testing.
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