ServiceNow Subject Matter Expert - $78 CTC - REMOTE (CURRENT WI Resident)

Job Description:

***Crop to Crop resumes are accepted

Location Requirement: Candidate must be a CURRENT WI resident. No relocation allowed.100% remote within the State of Wisconsin, and contractor may have to travel to DOC Central Office occasionally (1 – 2 times per quarter).

We are seeking an experienced professional to join our team in a ServiceNow Developer role. In this position, you will play a key role in implementing, configuring, and maintaining the ServiceNow platform, driving business process automation, and delivering seamless IT services management solutions to improve efficiency across various business functions.

Key Responsibilities:

• Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.
• Design and configure ServiceNow modules such as ITSM (IT Service Management), ITAM (IT Asset Management), and others based on business needs.
• Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies.
• Implement workflows, business rules, and automation to streamline processes and improve user experience.
• Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.
• Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.
• Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.
• Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality.
• Provide training and support to end users.
• Certifications: Preferred credentials include ServiceNow Certified System
• Administrator (CSA) and Certified Application Developer (CAD).
• Education: Bachelor’s degree in Computer Science, math, engineering, information systems, or a related field.
• Experience: Requires six to nine years.

Requirements & Skills:

• Experience with Agile development methodologies
• Proven problem-solving and analytical abilities
• Understanding of development operations (DevOps)
• Understanding of software security
• Fluency in various programming languages such as JavaScript, HTML 5, CSS, and Glide scripting and SQL
• Training in software engineering
• Knowledge of data structures and algorithms
• Proficiency with ServiceNow development, such as scripting, workflows, and integrations
• Proven ability to create ServiceNow Business Rules, and UI Policies
• Knowledge of IT Service Management (ITSM) Implementation
• Experience with Flow Designer and Service Portal
• Demonstrated expertise in at least two SNOW modules (e.g. ITSM, ITAM, CSM, etc.)
• Expertise with REST/SOAP APIs
• Meticulous attention to detail and strong sense of desire to deliver high-quality work
  products
• Strong collaboration skills, including the ability to gather requirements from internal and external stakeholders
• Ability to work independently and collaborate as part of a team
• Excellent written and verbal communication skills

Required Skills: 6-9 years of experience with the following:

• Fluency in various programming languages, such as JavaScript, HTML 5, CSS, and Glide scripting and SQL
• ServiceNow development, such as scripting, workflows, and integrations
• Creating ServiceNow Business Rules, and UI Policies
• Demonstrated expertise in at least two SNOW modules (e.g. ITSM, ITAM, CSM, etc.)
• Bachelor''s Degree in Computer Science, Math, Engineering, Information Systems, or a related field. 

Desired Skills:

• ServiceNow Certified System Administrator (Certification)
• Certified Application Developer (CAD) (Certification)