ServiceNow Developer (SME Level)

Location: Madison, WI

Level: SME / Senior

Note: Only Local candidates or candidates currently residing in the state of Wisconsin are accepted.

Job Overview:

We are seeking an experienced ServiceNow Developer / SME to join our team in Madison, Wisconsin. The ideal candidate will have strong hands-on experience in ServiceNow development, configuration, integrations, workflows, and IT Service Management (ITSM) implementations.

The selected candidate will play a key role in implementing, configuring, enhancing, and maintaining the ServiceNow platform while working closely with technical teams, business stakeholders, and ServiceNow professionals to automate business processes and deliver high-quality IT service management solutions.

Key Responsibilities:

• Participate in the complete ServiceNow implementation lifecycle, including requirements gathering, solution design, configuration, development, testing, deployment, and post-production support.
• Design, configure, customize, and enhance ServiceNow modules based on business requirements.
• Develop and maintain solutions across ITSM, ITAM, CSM, and other ServiceNow modules.
• Develop ServiceNow scripts using JavaScript, Glide scripting, Business Rules, UI Policies, Client Scripts, Script Includes, and related technologies.
• Design and implement workflows and process automation using Flow Designer and ServiceNow workflow capabilities.
• Develop and maintain integrations between ServiceNow and enterprise applications using REST, SOAP APIs, and other integration technologies.
• Configure and customize Service Portal and related user-facing functionality.
• Create and maintain Business Rules, UI Policies, Client Scripts, data policies, workflows, and other platform components.
• Work closely with business stakeholders and technical teams to gather requirements and translate them into scalable ServiceNow solutions.
• Troubleshoot production issues, perform root-cause analysis, and provide post-implementation support.
• Participate in ServiceNow upgrades, patches, releases, enhancements, and platform maintenance.
• Create and maintain technical documentation covering configurations, integrations, processes, and solutions.
• Follow ITIL (Information Technology Infrastructure Library) practices and ServiceNow development best practices.
• Collaborate effectively with Agile development teams and participate in Scrum ceremonies.
• Provide knowledge transfer, training, and support to end users and internal technical teams.
• Ensure solutions meet security, performance, scalability, and quality standards.

Required Skills & Qualifications:

• 9+ years of hands-on ServiceNow development experience.
• Strong experience with ServiceNow scripting, workflows, configuration, customization, and integrations.
• Strong proficiency in JavaScript, HTML5, CSS, Glide scripting, and SQL.
• Proven experience creating and maintaining ServiceNow Business Rules and UI Policies.
• Demonstrated expertise in at least two ServiceNow modules, such as:
  • ITSM
  • ITAM
  • CSM
  • Service Portal
  • Other ServiceNow modules
• Strong experience with REST and SOAP APIs and enterprise integrations.
• Experience with Flow Designer and Service Portal.
• Hands-on experience with ITSM implementations.
• Understanding of Agile development methodologies and software development lifecycle practices.
• Understanding of DevOps concepts and software security principles.
• Strong problem-solving, analytical, and troubleshooting skills.
• Good understanding of data structures and algorithms.
• Strong ability to gather requirements and work with technical and non-technical stakeholders.
• Ability to work independently as well as collaboratively within a team.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to delivering high-quality solutions.

Must-Have Skills:

• Candidates must have 8+ years of relevant experience with the following:
• JavaScript, HTML5, CSS, Glide scripting, and SQL
• ServiceNow development, including scripting, workflows, configuration, and integrations
• Development and configuration of Business Rules and UI Policies
• Expertise in at least two ServiceNow modules, such as ITSM, ITAM, or CSM
• Hands-on experience with REST/SOAP integrations
• ServiceNow ITSM implementation and development experience

Nice-to-Have Skills:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Experience with ServiceNow upgrades and platform releases
• Experience working in Agile/Scrum environments
• Knowledge of ITIL frameworks and best practices
• Experience with ServiceNow DevOps practices
• Experience supporting enterprise-scale ServiceNow environments