job summary:
The ServiceNow Technical Project Manager (TPM) leads the planning, execution, and delivery of strategic ServiceNow initiatives across IT and business functions. This role will manage multiple concurrent projects and workstreams, partnering with technology teams, business stakeholders, implementation partners, and vendors to deliver solutions that align with organizational objectives, governance requirements, and platform best practices. This role is responsible for delivering balanced solutions, delivering tactical needs while contributing to broader organizational outcomes across Client.
The ideal candidate has deep experience delivering ServiceNow implementations and enhancements across modules such as ITSM, ITOM, CMDB/CSDM, HAM, IRM, SPM, Service Catalog, and Platform capabilities in a large enterprise environment.
location: Irvine, California
job type: Contract
salary: $85 - 90 per hour
work hours: 9am to 5pm
education: Bachelors
responsibilities:
Key Responsibilities
Program & project Delivery
- Manage enterprise projects and/or programs that improve delivery of ServiceNow capabilities to our IT and business customers
- Ensure alignment of project priorities with strategic objectives and roadmap commitments.
- Own project timelines, budgets, dependencies, risk management, and stakeholder engagement across multiple ServiceNow platform functions
- Manage multiple concurrent ServiceNow initiatives and dependencies across business and technology teams.
- Coordinate activities across internal teams, business partners, implementation partners, and third-party vendors.
- Drive project governance, scope management, issue resolution, and executive escalations.
- Facilitate steering committee, leadership, and project team meetings.
- Partner with IT and business teams to ensure solutions will deliver intended business outcomes
- Partner with Product Managers and ServiceNow platform teams to translate business objectives into executable delivery plans.
Communications & Reporting
- Provide concise executive-level reporting on project status, risks, financials, and outcomes.
- Prepare project dashboards, presentations, and progress communications for leadership.
- Drive transparency, accountability, and decision-making across stakeholders.
Operational Readiness & Continuous Improvement
- Establish KPIs to measure project & programs success, technology reliability, adoption, and business impact
- Drive continuous improvement across technology delivery lifecycle processes
- Capture lessons learned and promote standardization and reusable patterns
Required Qualifications- 5+ years of IT Project Management experience.
- 3+ years leading ServiceNow projects in large enterprise environments.
- Demonstrated experience delivering complex ServiceNow implementations or platform transformation initiatives.
- Strong understanding of Agile delivery methodologies.
- Experience managing cross-functional teams consisting of business stakeholders, architects, developers, testers, and external partners.
- Experience working with geographically distributed teams and implementation partners.
- Experience coordinating vendors, contractors, and system integrators
- Proven experience managing project schedules, budgets, risks, dependencies, and executive reporting.
- Excellent communication, presentation, facilitation, and stakeholder management skills.
Preferred Qualifications- PMP, PgMP, PMI-ACP, Certified Scrum Master, or comparable certification.
- Experience in financial services or other regulated industries.
- Experience leading projects involving organizational change management (OCM) and user adoption.
- Experience partnering with Risk, Audit, Digital Workplace or End?User Computing teams
Key Skills & Competencies- Technical program leadership
- Large Financial Institution regulatory oversight experience
- Project planning and execution, dependency management
- Program governance, Risk and issue management
- Vendor and multi?discipline coordination
- Executive communication and influence
- Operational readiness and service transition
- Agile delivery
- ServiceNow platform knowledge
qualifications:
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skills:
CMDB,ServiceNow,governance,ITOM,ITSM,Service Catalog
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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