Position: IVA Engineer Industry: Financial Services Type: 6-month contract (high possibility of extension/conversion) Location: Baltimore, MD / Irving, TX (2-days hybrid) Day to day: Design and own intent taxonomy, utterance models, and dialog flows for voice channels using Cognigy Create high-quality, natural language utterances and disambiguation strategies to maximize NLU accuracy and minimize misroutes and fallbacks. Define conversation patterns, confirmation flows, and error handling align