Must-Have Skills 10+ years in IT with strong Portfolio/program management experienceHands-on understanding of ServiceNow platform (ITSM, CMDB)Strong knowledge of CMDB architecture, CI relationships, and data governanceExperience managing multiple projects/programs at portfolio levelAbility to prioritize initiatives based on business valueStrong understanding of IT operations (incident, change, problem management)Experience with Agile / Scrum / SDLC methodologiesStrong stakeholder and executive c