Top Skills: 1. Independent Tier 2 Troubleshooting and Ownership Proven ability to operate autonomously as a senior escalation resource. The ideal candidate can take ownership of complex issues end-to-end, perform deep troubleshooting, and drive resolution without constant supervision. This role serves as the trusted onsite technical authority for Lake Placid. 2. Customer Service Maturity and Professional Judgment Strong professional presence with the ability to support staff and leadership calml