84 monthsof business analysis experience in Information Technology supporting complex software systems or applications. 84 monthsof experience analyzing complex business processes. 36 monthsexperiencesollicitingbusiness needs from project requesters to build business cases 84 monthsof experience creating test plans, and logging, analyzing, testing, and troubleshooting defects found in test and production environments. 30 monthsof experience using ServiceNow to triage and respond to applicati