Job Description 40% - Incident ManagementRespond to and manage incidents, alerts, and outages, ensuring timely resolution and minimal impact on operations.Perform root cause analysis and provide detailed incident reports for critical issues.Escalate unresolved issues to higher-level support teams or vendors as necessary.40% - Troubleshooting and Problem ResolutionCollaborate with support personnel for effective problem resolution.Aid in diagnosing and resolving issues quickly and promptly.Utili