Plateau GRP is seeking an experienced and customer-focused Senior Help Desk Specialist to support a key U.S. Federal client in Lenexa, Kansas. This role serves as the primary on-site lead responsible for overseeing the daily operations of the IT Help Desk and ensuring exceptional service delivery to end users. The ideal candidate will possess strong technical troubleshooting expertise, leadership experience, and a deep understanding of federal IT support environments, ITIL service management pr