Our client - a major utility firm based out of Niagara County, NY - has an immediate need for Service Desk Analyst. The particulars of the position are as follows. Project Overview: The Service Desk Analyst will field incoming help desk requests from end users via both telephone and e-mail in a courteoprofessional manner. Document all pertinent end user information. Resolve computer issues on impact. Escalate calls to appropriate support groups in IT. Support the distribution of RSA Key Fobs, I