Service Center CSCS TX Summary: The Tier 2 IT Service Desk Technician is a subject matter expert who handles escalated technical issues and mentors Tier 1 agents. Tier 2s are responsible for in-depth troubleshooting, knowledge documentation, and driving permanent resolutions for recurring issues. Essential Duties: Own and resolve tickets escalated from Tier 1 Perform advanced troubleshooting for hardware, software, network, and system issues Act as a knowledge source for Tier 1 agents and assi