Service Center CSCS TX ROLE DESCRIPTION: The UCaaS Engineer is responsible for engineering, administering, and improving the company's enterprise voice and unified communications environment, with a primary focus on Zoom Phone. This role supports the migration from 8x8 to Zoom Phone, establishes scalable platform standards, and partners with Network, Infrastructure, Telecom, vendors, and the Service Desk to ensure reliable voice services, strong call quality, and effective operational support a