We are looking for Desktop / Field Support Technician for our client in Malden MA.
Job Title: Desktop / Field Support Technician
Job Location: Malden MA
Job Type: Contract
Job Overview:
Pay Range: $18hr - $23hr
Requirement/Must Have:
- 7+ years of experience in Desktop Support and Field Support.
- Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphones, etc.
- Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications.
- Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts.
- Basic known workings of LAN technologies and hardware.
- Ability to support technically video conferencing equipment.
Responsibilities:
- Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support.
- Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
- Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement.
- Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professional, user-facing updates.
- To provide infrastructure administration functions.
- Providing on-site cover as part of a shift arrangement.
- Support inline with contracted business working hours.
- Provide site support in remote offices when required.
- Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities.
- Taking ownership of issues through to resolution on all appropriate requests.
- Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
- Ensuring regular customer interaction to adhere with update SLAs and high levels of customer service.
- Providing daily ticket updates to ensure users are fully updated on updates.
- Move equipment associated with service requests, inline with health and safety guidelines.
- Performing asset inventory activities as needed.
- End user training and guidance on the use of hardware and software.
- Recommends and/or performs upgrades to end user devices.
- This position requires the ability to work in a BAU and/or project-based environment requiring flexibility and teamwork.
- Performs other duties as assigned.
Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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