Desktop / Field Support Technician

We are looking for Desktop / Field Support Technician for our client in Malden MA.

Job Title: Desktop / Field Support Technician

Job Location: Malden MA

Job Type: Contract

Job Overview:

Pay Range: $18hr - $23hr

Requirement/Must Have:

• 7+ years of experience in Desktop Support and Field Support.
• Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphones, etc.
• Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications.
• Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts.
• Basic known workings of LAN technologies and hardware.
• Ability to support technically video conferencing equipment.

Responsibilities:

• Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support.
• Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
• Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement.
• Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professional, user-facing updates.
• To provide infrastructure administration functions.
• Providing on-site cover as part of a shift arrangement.
• Support inline with contracted business working hours.
• Provide site support in remote offices when required.
• Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities.
• Taking ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
• Ensuring regular customer interaction to adhere with update SLAs and high levels of customer service.
• Providing daily ticket updates to ensure users are fully updated on updates.
• Move equipment associated with service requests, inline with health and safety guidelines.
• Performing asset inventory activities as needed.
• End user training and guidance on the use of hardware and software.
• Recommends and/or performs upgrades to end user devices.
• This position requires the ability to work in a BAU and/or project-based environment requiring flexibility and teamwork.
• Performs other duties as assigned.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities