IT Desktop Support Engineer (On-Demand) – Boston, MA

Location: Boston, MA
Job Type: Contract (On-Demand / Dispatch-Based)
Work Authorization: U.S. Citizens, s, L2 and J2only

Job Overview

We are seeking a flexible, reliable, and customer-focused IT Desktop Support Engineer for an on-demand, dispatch-based contractor role supporting client sites across the Boston, MA area.

This is not a full-time guaranteed-hours position. Work assignments will be scheduled based on client service requests and operational requirements. Candidates must be comfortable with a flexible schedule and be available to travel to client locations on short notice when dispatched.

Key Responsibilities

• Provide onsite desktop, laptop, and end-user technical support.
• Troubleshoot hardware, software, Windows OS, and basic network connectivity issues.
• Install, configure, replace, and deploy desktops, laptops, and peripherals.
• Support printers, docking stations, monitors, and basic AV equipment.
• Perform basic network patching and cable connectivity tasks.
• Diagnose and resolve end-user technical issues while maintaining high customer satisfaction.
• Document and update support tickets accurately.
• Escalate complex issues to higher-level support teams when necessary.
• Maintain professional communication and deliver excellent onsite customer service.

Required Skills & Experience

• Previous experience in IT Desktop Support, EUC Support, Field Services, or Deskside Support.
• Strong knowledge of Windows 10/11 environments.
• Experience troubleshooting desktops, laptops, printers, and peripheral devices.
• Basic understanding of networking concepts (IP addressing, LAN connectivity, patching, and cabling).
• Strong analytical, troubleshooting, and customer service skills.
• Ability to work independently in onsite environments.
• Willingness to travel to client locations as assignments are received.

Mandatory Tools & Equipment

Candidates must bring and maintain their own IT support toolkit for every onsite assignment, including:

• Laptop (for diagnostics and ticket management)
• Console cable
• LAN/Ethernet cables
• Basic screwdriver/tool kit
• RJ45 to USB adapter

Candidates without the required tools will not be eligible for dispatch assignments.

Important Information

• This is an on-demand/dispatch-based contractor role.
• Work hours are not guaranteed and will depend on client requirements.
• Candidates must be available to accept onsite assignments on short notice.
• Reliability, professionalism, and responsiveness are essential for success in this role.

Work Authorization: We are hiring U.S. Citizens, s, L2 and J2candidates only.