Custom Computer Specialists
Custom Computer Specialists

Helpdesk Support Technician

Boston, MA, US • Posted 6 hours ago • Updated 6 hours ago
Full Time
On-site
USD $42,000.00 - 52,000.00 per year
Fitment

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Job Details

Skills

  • Help Desk
  • Technical Support
  • Customer Support
  • Managed Services
  • Issue Tracking
  • Printers
  • End-user Training
  • WebEx
  • Google Apps
  • Usability
  • Adaptability
  • Effective Communication
  • Customer Service
  • Organizational Skills
  • CompTIA
  • Network+
  • Microsoft
  • Microsoft Windows
  • OS X
  • Microsoft Office
  • Web Browsers
  • Antivirus
  • Management
  • Multitasking
  • Productivity
  • Attention To Detail
  • Computer Hardware
  • Operating Systems
  • Performance Management
  • Preventive Maintenance
  • Project Management
  • Brand
  • IT Consulting
  • Recruiting
  • Network
  • FOCUS

Summary

About the Job

CCS is looking to hire a Helpdesk Support Technician - Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for a Southeastern Massachusetts based education client. CCS is looking for an individual who will contribute to the company's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

Salary Range: $42,000 - $52,000

What You'll Do:

  • Providing premium, white-glove deskside support to client end users.
  • Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
  • Oversee and maintain the ticketing system to ensure efficiency and organization.
  • Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
  • Provide in-person support for end-user devices, including computers, Chromebooks, printers, fax machines, and other peripherals.
  • Provide end-user training as needed.
  • Troubleshoot and resolve issues with faulty operating systems and applications.
  • Provide support for A/V systems and Webex meeting technologies.
  • Maintaining knowledge of current IT technologies and trends.
  • Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
  • Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
  • Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.

What You Bring:

  • Effective communication skills, both verbal and written with emphasis on timely response.
  • Ability to communicate technical information clearly and concisely to both technical and non-technical users.
  • Ability to provide excellent customer service and build positive relationships with users.
  • Possession of strong organizational skills.
  • Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft, and Google certifications) preferred.
  • In-depth knowledge of desktop hardware components and peripherals.
  • Experience with various operating systems (Windows, macOS, etc.) and their administration.
  • Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
  • Understanding basic security concepts and practices.
  • Ability to manage difficult situations professionally.
  • Ability to work both independently and collaboratively as part of a team.
  • Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
  • Strong attention to detail, ensuring accuracy and precision in all tasks.
  • Preferred: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
  • Ability to lift and move equipment weighing up to 50 lbs. independently.
  • Capability to transport equipment between floors and outlying buildings as needed.
  • Must have reliable transportation to support on-site duties and client needs.
  • Ability to provide on-site support during the client's working hours (7:30 AM - 4:00 PM), five days a week.
  • Ability and willingness to provide after-hours technical assistance to support meetings.
  • Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.

About the Company

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline - Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10111733
  • Position Id: 4a316b4f4d6cd8a807a505dc44401f7d
  • Posted 6 hours ago
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