Job Description Must Have Technical/Functional Skills 5+ years of hands-on experience as a Salesforce Developer Strong expertise in Salesforce Service Cloud, Omni-Channel, and Lightning (LWC) Hands-on experience integrating Genesys (CTI / Cloud CX) with Salesforce Proficiency in Apex, SOQL, Triggers, REST/SOAP APIs, and Salesforce security model Experience with call center workflows: voice, chat, email, and digital channels Strong problem-solving skills with experience in production s