ServiceNow Consultant

Job Title: Senior ServiceNow Consultant

Location: United States
Experience: 10–15+ years
Employment Type: Full-Time
Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

Job Summary

A Senior ServiceNow Consultant is responsible for analyzing business requirements, designing, implementing, and optimizing ServiceNow solutions to improve IT service management and business operations.

The consultant works closely with clients, business stakeholders, technical teams, and project managers to deliver ServiceNow implementations, customizations, integrations, and platform enhancements.

The ideal candidate should have strong knowledge of the ServiceNow platform, ITSM processes, workflow automation, JavaScript, and ServiceNow implementation methodologies.

Key Responsibilities

1. Lead ServiceNow implementation, configuration, and customization projects.

2. Gather and analyze business and technical requirements from clients.

3. Design and implement ServiceNow solutions based on business needs.

4. Configure ITSM modules, including Incident, Problem, Change, and Request Management.

5. Implement Service Catalog, Service Portal, and workflow automation.

6. Develop Business Rules, Client Scripts, Script Includes, and UI Policies.

7. Configure Flow Designer and IntegrationHub.

8. Develop integrations using REST APIs and SOAP web services.

9. Implement and maintain CMDB, Discovery, and ITOM solutions.

10. Provide technical guidance and recommendations to clients.

11. Conduct workshops, requirement-gathering sessions, and client presentations.

12. Support ServiceNow upgrades, enhancements, and production deployments.

13. Troubleshoot technical issues and optimize platform performance.

14. Prepare technical documentation, solution designs, and implementation plans.

15. Mentor junior developers and coordinate with cross-functional teams.

Required Technical Skills

• ServiceNow Platform

• ServiceNow ITSM

• Incident Management

• Problem Management

• Change Management

• Service Catalog

• Configuration Management Database (CMDB)

• ITOM and Discovery

• JavaScript

• Business Rules

• Client Scripts

• Script Includes

• UI Policies and UI Actions

• GlideRecord and GlideAjax

• Flow Designer

• IntegrationHub

• REST API and SOAP Integrations

• Service Portal

• Workflow Automation

• Agile and Scrum Methodologies

Required Qualifications

• 10–15+ years of IT experience.

• 7+ years of hands-on ServiceNow experience preferred.

• Experience delivering ServiceNow implementation and consulting projects.

• Strong understanding of ITIL and ITSM processes.

• Experience gathering requirements and translating them into technical solutions.

• Experience with ServiceNow integrations and custom application development.

• Strong client-facing communication and presentation skills.

• Ability to manage multiple projects and priorities.

• Experience working in Agile development environments.

Preferred Certifications

1. ServiceNow Certified System Administrator (CSA)

2. ServiceNow Certified Application Developer (CAD)

3. ServiceNow Certified Implementation Specialist (CIS)

4. ServiceNow Certified Technical Architect (CTA)

5. ITIL 4 Foundation

Additional Preferred Skills

• ServiceNow ITOM

• ServiceNow ITBM / Strategic Portfolio Management (SPM)

• ServiceNow HRSD

• ServiceNow Customer Service Management (CSM)

• ServiceNow Security Operations (SecOps)

• ServiceNow Governance, Risk and Compliance (GRC/IRM)

• ServiceNow App Engine

• ServiceNow IntegrationHub