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Laptop
Desktop
Hardware
Windows

Summary

Job Title: Zone Tech/Field Support

Work Location : Menlo Park CA (Onsite)

Contract duration: 12+ months Contract

Job Description

Location: 2725 Sand Hill Rd Menlo Park CA 94025

The Zone Tech service, is designed to provide hardware and asset management support and service to branches that do not have dedicated IT support resources onsite. Efforts include hardware incident support, asset management, and IMAC (Install/Move/Add/Change).

Under this service Zone Techs travel to sites without dedicated IT support resources. The sites assigned for travel are within a 2-hour drive from the Zone Tech Home Office (client assigned location). The Zone Tech uses their personal vehicle for all travel.

Required Qualifications:

Must have own vehicle, driver’s license, insurance and clean driving record.
Due to role being client facing, role requires professional behavior, good English communication, interpersonal and customer care skills.
Ability to work under pressure and on tight time scales.
Experience using helpdesk ticketing application.
Preferred financial/banking support experience.
Ability to keep accurate records and detailed notes.

Responsibilities:

Scan all hardware onsite and in secure storage on monthly/quarterly basis
Up-keep of Asset Inventory Database
Experience supporting mobile phones/tablets/laptops
Escalation from helpdesk for hardware support.
Provide support for operating system drivers, software and firmware.
Ensure policies and procedures are followed, communicated, and adhered to.
Interacting with other support groups (local and global) within the firm across multiple platforms
Recording and/or manage all Incidents and Requests in ticket tracking system.
Participating in required training programs and adhere to OI''s with acknowledgement.
Be proactively responsive to multiple mediums of communication platforms such as email and MS Teams
Image/re-image computers, configure IP, phones and mobile phones
Hardware inventory management ensuring stock levels are constantly monitored
Hardware request and receipt through internal ordering system
Manage/oversee housekeeping on IT rooms
Manage client expectations
Comm Room patching
Evaluate user requests and requirements and recommend effective technological solutions
Work across lines of service to ensure a coordinated approach to providing support for the customer
Actively participate in program of continuous service improvement taking ownership of actions that deliver results.
Manage/oversee hardware decommissioning events
Ensure that policies/guidelines related to Overtime and Expenses are adhered to as well as all local guidelines for cost control

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: mategr
Position Id: ans-dmvsdnbvns
Posted 2 days ago

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Tarique Shaikh

Recruiter @ ClifyX

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