Job#: 3047618 Job Description: Remote ServiceNow Administrator
Location: Remote, Wisconsin (Remote)
Role Overview
This position is for a technical analyst to ensure compliance with all internal and external data standards and to promote quality improvement within IT operations. The role focuses on maximizing the potential of ServiceNow's IT Operations Management software by ensuring data quality.
Key Responsibilities
- Implement and communicate best practices to identify quality processes throughout the organization.
- Maximize the potential of ServiceNow's IT Operations Management software by ensuring data quality.
- Develop and produce dashboard reports.
- Conduct data evaluation to ensure compliance and efficient service delivery.
- Assist with research and analysis of configuration, asset, and application data.
- Assist with investigating customer issues and contribute to recommendations for action as needed.
- Analyze data, compile reports, and communicate feedback.
- Perform report writing to evaluate and assess programs.
Required Qualifications
- 2+ years of ServiceNow administration experience.
- A self-starter with the ability to work independently, yet able to account for their activity.
- Excellent customer service skills.
- Strong analytical and decision-making skills with demonstrated sound judgment gained from experience in analyzing technical information.
- Strong organizational and time management skills.
- Outstanding verbal and written communication skills, presentation skills, public speaking, and interpersonal skills.
- High level of computer competency, including Excel, presentations, word processing, internet navigation, database application, and dashboard design.
- Working knowledge of tools, methods, and concepts of quality assurance.
- Ability to meet deadlines, manage competing priorities, and be flexible with changing needs of the organization.
Preferred Qualifications
- Advanced analytical skills.
- Experience with Analytics Dashboards.
- Experience with Data Integrity.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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