ServiceNow ITOM / CMDB Administrator

Hi, 

Hope you’re doing well!! 

Please find the requirement below. If you find yourself comfortable with the requirement please reply back with your updated resume or call me back at   

Position: ServiceNow ITOM / CMDB Administrator
Location: Remote(ONLY EST/CST Consultant)  
Duration: 12+ Months
Visa: Client won't be able to sponsor any visa
LinkedIN ID

Our client in the Utility Industry is seeking a ServiceNow ITOM / CMDB Administrator for a 12+ month contract with possibly hire/extensions. Ideally the client will prefer somebody local to work hybrid otherwise their second choice would be remote. UTILITY INDUSTRY EXPERIENCE IS REQUIRED. 

The ideal candidate must have 8+ years as a hands-on experience configuring and optimizing ServiceNow Discovery to automatically identify and populate CIs.

Expertise integrating with tools like SCCM, Intune, Tenable, and other authoritative sources is required. Must be able to develop and maintain a scalable CMDB aligned with the Common Service Data Model (CSDM), conducting audits to validate CMDB data accuracy and provides training to ensure alignment with CMDB best practices.

Job Summary:  

1.         CMDB Design & Maintenance

•          Develops and maintains a scalable CMDB aligned with the Common Service Data Model (CSDM).

•          Ensures all Configuration Items (CIs) and their relationships are accurately represented.

•          Implements governance policies to maintain data integrity and compliance.

2. Discovery & Integration

•          Configures and optimizes ServiceNow Discovery to automatically identify and populate CI’s,

•          Manage Discovery credentials, schedules, behavior tuning, and troubleshooting.

•          Monitor Discovery health, coverage, and success rates. 

•          Drive continuous improvement of discovery patterns and data collection methods.

•          Integrates with tools like SCCM, Intune, Tenable, and other authoritative sources.

•          Evaluate, onboard, govern, and maintain CMDB authoritative sources.

•          Manages Identification and Reconciliation Engine (IRE) rules to prevent duplicates and ensure accurate data merging.

3. Data Quality & Governance

•          Conducts audits to validate CMDB data accuracy.

•          Removes stale, orphaned, or duplicate CIs.

•          Defines naming conventions and enforces change control processes.

4. CMDB Governance & Data Stewardship

•          Establish and manage CMDB governance processes. 

•          Define data ownership, stewardship, and accountability models. 

•          Develop and maintain CMDB standards, policies, and operating procedures. 

•          Facilitate governance reviews with infrastructure, application, security, and business stakeholders.

5. Reporting & Dashboards

•          Monitor CMDB health scores, Discovery completeness, and service mapping accuracy.

•          Use Health Scan and CMDB Query Builder to identify gaps and improve data quality.

•          Builds interactive dashboards and reports to monitor CMDB health and usage.

•          Tracks performance metrics and identifies areas for improvement.

6. CSDM & Service Modeling Responsibilities

•          Lead and maintain adoption of the Common Service Data Model (CSDM) across Business Applications, Business Services, Technical Services, Service Offerings, and related CMDB structures. 

•          Partner with application, infrastructure, and business teams to define service ownership and service relationships. 

•          Support the organization's transition to a service-aware operating model.

7. Service Mapping Ownership

•          Design, implement, and maintain Service Mapping. 

•          Ensure business-critical services have accurate dependency maps. 

•          Support automated service mapping initiatives and ongoing map maintenance.

8. Collaboration & Training

•          Works with teams across ITSM, ITOM, Security, Compliance, and Architecture, and IT as a whole.

•          Provides training and mentorship to ensure alignment with CMDB best practices.

9. Strategic Planning

•          Develops a roadmap to evolve the CMDB into a service-aware database.

•          Supports decision-making, risk management, and operational efficiency.

10. Automation & Orchestration

•          Implement and maintain Flow Designer, Orchestration, or IntegrationHub for automated workflows.

•          Develop and manage automation policies for event remediation and service health improvement.

11. Monitoring & Event Management

•          Configure and tune Event Management to correlate alerts and reduce noise.

•          Integrate with monitoring tools (e.g., SolarWinds, Dynatrace, SCOM) to enrich event data.

12. Documentation & Knowledge Sharing

•          Maintain detailed documentation of configurations, integrations, and workflows.

•          Create knowledge articles or internal wikis for repeatable processes and troubleshooting

13. Experience

•          ServiceNow ITOM 

•          CMDB 

•          Discovery 

•          Service Mapping 

•          Event Management 

•          CSDM 

•          Identification & Reconciliation Engine (IRE) 

•          IntegrationHub 

•          Flow Designer 

•          Asset Management integration concepts 

•          Cloud discovery (Azure, AWS preferred) 

•          REST/SOAP APIs 

•          MID Server administration 

•          Data Manager / Data Foundations experience

 

Thanks & Regards:

Amar Pratap

Senior Technical Recruiter
VISION INFOTECH INC
Phone: ext 531
Direct:  
Email:  
368 Main Street, st #3, Melrose MA 02176

E-Verified Company