Miami, Florida
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Today
Job Title: AI First Contact Center Transformation Location: Miami, FL Job description:10 to 16 years overall experience, with 5+ years in solution architecture and 3+ years in cloud/contact center/AI-led transformation programs. Define the overall architecture for Amazon Connect-based contact center modernization. Design AI-enabled customer and agent experiences across voice, chat, messaging, and digital channels. Architect integration between: Amazon Connect Amazon Bedrock Amazon Nova Soni
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Contract, Third Party
Depends on Experience

















