Job Role: ServiceNow Customer Success Guide/Agents- French Location: Cincinnati, OH/Milford, OH Job Description: Must Have Technical/Functional Skills Certified System Administrator (CSA)ITIL Foundation CertificationCustomer Success, IT service management, or SaaS related certifications are an advantageRoles & Responsibilities Serve as the first point of contact for customer inquiries across voice, chat, and email channels.Resolve customer issues at the first point of contact wherever possible,