Description Provide technical support to internal and external customers on WK products, services, or processes. Troubleshoot and resolve customer and employee issues for Wolters Kluwer products and online platforms. Create and manage cases received through phone, email, and Salesforce cases. Complete routine/daily requests. Manage and complete long-term projects. Manage multiple cases at one time, providing details and updates until resolved. Work with customers to quickly get to the root of th