Description The IT Services Desk Supervisor is responsible for overseeing the daily operations of the IT Service Desk, ensuring high-quality technical support is delivered to end-users in a timely and efficient manner. S/he acts as the key liaison between the Service Desk team and other IT functions and plays a critical role in overseeing IT Service Management (ITSM) processes across Incident, Request Fulfillment, and Problem Management. The IT Services Desk Supervisor is accountable for the ful