IT Systems Technician Location: Montgomery, AL (On-site role) Duration: 6 Months (Contract Hire) SBS Helpdesk Position Position Description: Serve as the 1st Point of Contact for clients and customersPerform general troubleshooting with customer via phone or email contactDocument client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketingsystem Route unresolved tickets to appropriate Tier 2 staffFollow-up and update clients/customers and internal teams as