IT Systems Technician

Montgomery, AL, US • Posted 4 days ago • Updated 4 days ago
Contract W2
Contract Corp To Corp
On-site
Depends on Experience
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Job Details

Skills

Summary

Role Summary
This role involves providing first-level support to clients and customers, serving as the initial point of contact for troubleshooting and issue resolution. The position requires handling customer inquiries via phone or email, documenting tickets, and ensuring timely resolution with a focus on quality customer service. It offers an opportunity to develop foundational IT skills within a fast-paced help desk environment, with potential for growth in technical support and systems administration.

Responsibilities

  • Act as the primary contact for clients and customers seeking assistance or reporting issues.
  • Troubleshoot technical problems using documented procedures and checklists.
  • Log, track, and update support tickets accurately within the ServiceNow system.
  • Escalate unresolved tickets to Tier 2 support staff and follow up on progress.
  • Communicate effectively with clients and internal teams to provide updates and resolutions.
  • Maintain and review all Service Desk procedures to ensure best practices are followed.
  • Perform limited systems administration tasks as needed.
  • Diagnose and resolve hardware and software issues related to operating systems, Office 365, and other technology products.
  • Collaborate with team members to improve support processes and documentation.
  • Ensure timely follow-up with clients to confirm issue resolution and customer satisfaction.

Qualifications

  • Minimum of 1 year experience in Service or Help Desk support.
  • Basic knowledge of troubleshooting and Tier 1 application support.
  • Excellent written and verbal communication skills.
  • Strong customer service orientation.
  • Good understanding of computers, operating systems, Office 365, and related technology.
  • Proficiency in MS Office Word and Excel, with experience creating and editing documentation.
  • Demonstrated analytical skills with attention to detail and accuracy.
  • Ability to work independently, prioritize tasks, and problem-solve effectively.
  • Strong follow-up skills to ensure issues are resolved and documented properly.
  • Must be legally authorized to work in the United States.

Publishing Pay Range: $15.00 - $23.00 Hourly
This position is based in office and requires employee to work on-site.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 113565
  • Posted 4 days ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

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Justin Gattis

Justin Gattis

Strategic Delivery Recruiter @ GDH
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