Role: IT Support Specialist Location : Montvale, NJ (Onsite) Skill Matrix: troubleshooting customer service knowledge sharing hardware repairs knowledge base articles Job Description: IT IS_EUCS_TOOLS_SCOM Role Description: Build and maintain advanced skillsetknowledge in troubleshooting ETS services Build rapport and elicit problem details from Service Operations customers Escalation to vendors under existing support contracts, and tracking and documenting vendor compliance to existing SLOs Dev