Role Service desk Analyst Location Morrisville, NC Job DescriptionProvide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.Support Microsoft 365 applications Outlook,