Job Title: Senior IT Operations Specialist Work location: Mountain View, CA Duration: 1 year (extendable) Bilingual Korean Job Description Able to handle urgent and complex support issues and coordinate the effort within the IT Operations Team. Act as an escalation point for all IT requests and incidents. Develop and enhance phone and ticket escalation processes to ensure smooth escalation and information flow within the IT Operations team. Provide data and reports on KPIs and trends using Zende