RESPONSIBILITIES: Kforce has a client that is seeking a Lead Product Manager - Contact Center in Naperville, IL. Responsibilities: * Define and execute a clear product vision for agent workflows across Salesforce and Amazon Connect, aligned to CX, efficiency, and cost outcomes * Translate business goals into a prioritized, outcome-driven roadmap * Own customer and agent research for Contact Center and Claims experiences; operate as the Voice of the Customer and Agent * Identify and size custome