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Responsibilities: Provides second-line investigation and diagnosis. Resolves and closes incidents/service requests as per the procedures & allocated timelines Logs relevant incident/service request details as per process in ITSM tool. Communicates with client regarding incident progress Ensures tickets are updated at all times until issues are resolved Complies with Quality Health Safety Environment (QHSE) and IT policies Liaises with clients, IT support groups, and 3rd party providers when nece
Full-time