Description TEKsystems is seeking an Enterprise Service Desk Specialist to support a federal customer on site in New Orleans, LA. Qualified candidates must have an active Secret clearance and an active CompTIA Security+ certification. Responsibilities (fall into 3 categories): 1.) Tier 1 Support: Serve as the initial point of contact for IT-related problems.Provide phone and online support to users.Perform troubleshooting and resolve technical issues.Follow escalation protocols as necessary. 2.)