Location: New York (On-site) Duration: Long-term Contract Experience: 8-12years Lead the Customer Support Data Modernization Program, a complex, multi-phase redesign to create a unified, scalable, and AI-ready data platform. Translate Strategy into Execution, developing an end-to-end program plan and structured roadmap with clear milestones, dependencies, and deliverables. Drive Cross-Functional Alignment by working closely with engineering, data, and analytics teams on requirements, design dec