Role: L2 Desktop Support
Location: 50 Hudson Yards, New York, NY 10001
Type : Contract/C2C/W2
Required Skills & Experience:
4-8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services Experience supporting portfolio managers, traders, and research teams Exposure to market-sensitive, time-critical environments
2 Technical Skills
Strong Windows /macOS desktop support and end-point troubleshooting skills.
Multi-monitor and high-performance workstation setup
Good to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.) Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin)
Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI
3 Process & Tools
ITSM tools such as ServiceNow, Jira or equivalent
Incident prioritisation based on investment business impact Knowledge of SLA-driven support in financial environments
4 Soft Skills
Strong stakeholder engagement
Ability to operate in high-pressure, market-driven environments Excellent problem-solving and decision-making skills
Clear and confident communication under pressure
High level of ownership, attention to detail, and accountability
Key Responsibilities
1 Service Delivery & Field Service Operations
Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.
Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.
Support time-critical incidents aligned to market cycles.
Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.
Coordinate with cross functional IT teams for priority issue resolution..
Support for back-office users and new joiner onboarding process.
2 Front Office & VIP Support
Provide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers. Prioritise issues impacting market data feeds, order execution, and pricing systems.
