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ITSM Manager - ServiceNow

Oscar Technology

New York, New York • Today

Easy Apply

Full-time

$180000 - $200000 per annum

Manager, ServiceNow

KPMG

New York, New York • Today

Full-time

USD 134,710.00 - 268,985.00 per year

ServiceNow Manager

Robert Half

Remote or New York, New York • Today

Easy Apply

Contract

USD 68.00 - 81.00 per hour

Engagement Manager (ServiceNow Certification MUST)

TATA Consultancy Services Limited

Remote • 7d ago

Easy Apply

Full-time

120,000 - 150,000

ServiceNow Ecosystem Business Development Senior Manager

Accenture LLP

New York, New York • Today

Full-time

USD 132,500.00 - 302,400.00 per year

Cyber - ServiceNow Security Operations (SecOps) - Manager - Consulting

New York, New York • Today

Full-time

USD 144,900.00 - 265,800.00 per year

ServiceNow Engagement Manager(Must have ServiceNow Certification )

K&K Global Talent Solutions

Remote • Today

Easy Apply

Full-time

Depends on Experience

ServiceNow Portfolio Manager AI Critical Product Area

RapidIT, Inc

Remote • Today

Easy Apply

Contract

Depends on Experience

ServiceNow Technical Architect / Technical Manager

Source Code Technologies LLC

Remote • 6d ago

Easy Apply

Contract

Depends on Experience

ServiceNow IRM Engineer

APN Consulting Inc

New York, New York • Today

Easy Apply

Third Party, Contract

Depends on Experience

Senior ServiceNow Leader | W2/1099 Role | Applicant Must Be Current NJ Resident

V.L.S. Systems, Inc

Hybrid in Newark, New Jersey • 20d ago

Easy Apply

Contract

Depends on Experience

Senior ServiceNow Leader in Newark, NJ

Super Technology Solutions, Inc.

Hybrid in Newark, New Jersey • 20d ago

Easy Apply

Third Party, Contract

Depends on Experience

ServiceNow IRM Consultant

IBOTIX US Inc.

New York, New York • 6d ago

Easy Apply

Full-time, Third Party

Depends on Experience

ServiceNow Architect

Kainos Innovative Solutions Inc

New York, New York • Today

Easy Apply

Contract

70 - 75

US-DS-ServiceNow Developer

Scalian SAS

New York, New York • 21d ago

Full-time

ServiceNow Solution Consultant

HonorVet Technologies

New York, New York • 15d ago

Easy Apply

Third Party, Contract

Depends on Experience

Senior CMDB & ServiceNow Integration Architect

iPeople Infosystems LLC

New York, New York • Today

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Contract

$60 - $65

ServiceNow Developer (ITSM)

Synergyassure, Inc

New York, New York • 2d ago

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Contract

50+

ServiceNow Platform Architect (Full-Time)

Purple Drive Technologies LLC

New York, New York • Today

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Full-time, Part-time, Contract, Third Party

ServiceNow Business Analyst

StratG Inc

Holmdel, New Jersey • 9d ago

Easy Apply

Contract

Depends on Experience

ServiceNow Developer

MUFG

Jersey City, New Jersey • Today

Full-time

USD 145,000.00 - 194,000.00 per year

ServiceNow & Power BI Reporting Analyst

Kforce Technology Staffing

New York, New York • Today

Third Party, Contract

$45 - $55 hourly

Senior Associate, ServiceNow

KPMG

New York, New York • Today

Full-time

USD 94,430.00 - 202,745.00 per year

ServiceNow Developer

RAPS Consulting Inc

Hybrid in New York, New York • 15d ago

Easy Apply

Contract

45 - 55

ServiceNow Developer

Intraedge

Remote • 8d ago

Easy Apply

Third Party, Contract

Depends on Experience

Director, ServiceNow Consulting & Transformation

KPMG

New York, New York • Today

Full-time

USD 184,870.00 - 338,675.00 per year

ServiceNow HR Business Analyst

Chubb

New York, New York • 4d ago

Full-time

USD 87,600.00 - 128,400.00 per year

Platform Owner, ServiceNow

Toast

New York, New York • Today

Full-time

USD 155,000.00 - 248,000.00 per year

ServiceNow Product Owner

HMG America

Remote • Today

Easy Apply

Contract, Third Party

$DOE

ServiceNow Sales Executive

V-Soft Consulting Group, Inc

Remote • Today

Easy Apply

Full-time, Third Party

Depends on Experience

Job Details

Skills

ITSM Manager - ServiceNow

Summary

Job Summary

We are seeking an experienced ITSM Manager to lead and mature the organization's IT Service Management capabilities, with ServiceNow serving as the core enterprise platform.

This role combines ServiceNow platform ownership, ITSM process leadership, people management, and strategic planning. The ITSM Manager will own the ServiceNow roadmap, oversee key ITSM processes, lead internal team members and vendor partners, and drive continuous improvement across the IT service environment.

Key Responsibilities

Lead the design, implementation, and continuous improvement of ITSM processes including Incident, Problem, Change, Request, and Configuration Management.

Own the ServiceNow platform roadmap, administration, configuration, support, enhancements, integrations, and upgrades.

Provide functional and architectural oversight for ServiceNow initiatives and ensure solutions align with business and IT objectives.

Lead and develop the ITSM / ServiceNow team while managing external vendor and implementation partners.

Improve the end-user experience through self-service, automation, and multiple support channels including portal, Microsoft Teams, email, and phone.

Drive integrations between ServiceNow and enterprise platforms such as Workday, Intune, SysTrack, SolarWinds, and other business systems.

Partner with IT and business stakeholders to gather requirements, drive adoption, and identify opportunities for continual service improvement.

Develop dashboards, SLA/KPI reporting, and performance metrics using ServiceNow reporting and analytics capabilities.

Ensure ITSM processes, controls, and documentation support regulatory, security, compliance, and audit requirements.

Promote ITIL best practices and improve overall service management maturity across the organization.

Required Qualifications

Bachelor's degree in Information Systems, Computer Science, or equivalent professional experience.

Strong ServiceNow experience as a Platform Owner, ITSM Lead, ServiceNow Manager, or Lead Administrator within an enterprise environment.

Hands-on understanding of ServiceNow ITSM and CMDB, with the ability to guide both technical and process-related decisions.

Strong knowledge of ITIL principles and IT service management best practices.

Experience leading internal teams and/or third-party vendors responsible for ServiceNow and ITSM delivery.

Strong stakeholder management, communication, and leadership skills.

Experience managing ServiceNow enhancements, integrations, upgrades, and ongoing platform improvement.

Preferred Qualifications

ITIL v4 certification.

ServiceNow certifications such as CSA, CAD, or CIS.

Experience deploying, scaling, or managing ServiceNow within a global or multinational organization.

Familiarity with infrastructure technologies, cloud environments, enterprise integrations, and automation.

Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10525742
Position Id: PR027157-10
Posted 2 days ago

Fitment

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Contact the job poster

Alex Keyes

Recruiter @ Oscar Technology

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Senior Service Now Leader Location: Newark, NJ 07102 Hybrid Position Type: Contract In Person Interview Short Description: Driving operational excellence through ServiceNow strategy, IT asset optimization, and enterprise discovery aligning technology, processes, and teams for measurable business outcomes. Complete Description: Weare seeking an experienced ServiceNow expert to lead the design, development, and operational ownership of our ServiceNow platform. This role is ideal for ahighly sk

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NOTE: APPLICANT MUST BE ON OUR W2 OR 1099 AND CURRENT VA RESIDENT. C2C IS ALLOWED IF OWN CORPORATION ONLY. NOT ACCEPTING SUB-VENDORS. Role: Senior ServiceNow Leader Location: Newark, NJ Hybrid (3 days onsite per week) Duration: 6 Months Interview: MS Teams + In-Person Description: We are seeking an experienced ServiceNow expert to lead the design, development, and operational ownership of our ServiceNow platform. This role is ideal for a highly skilled technical professional who excels at solv

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ServiceNow Developer (ITSM)

New York, New York

•

2d ago

Hiring: ServiceNow Developer (ITSM) Location: New York (NY) We are looking for an experienced ServiceNow Developer with strong expertise in the ITSM module to join our team. Key Responsibilities: Develop and enhance ServiceNow ITSM modules (Incident, Problem, Change, CMDB) Configure workflows, business rules, UI policies, client scripts, and integrations Provide production support and troubleshoot platform issues Collaborate with cross-functional teams to deliver technical solutions Mainta

Easy Apply

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50+

ServiceNow Developer

Hybrid in New York, New York

•

15d ago

Overview looking for a ServiceNow Developer to design, build, and enhance solutions within the IT Service Management (ITSM) module, while also providing ongoing production/BAU support on the same platform. The ideal candidate is equally comfortable doing new development (configuration, scripting, workflow design) and being a go-to resource for troubleshooting, incident resolution, and stabilization of existing ITSM processes Incident, Problem, Change, Request, Knowledge, and CMDB. Key Responsi

Easy Apply

Contract

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Job Details

Skills

ITSM Manager - ServiceNow

Summary

Job Summary

We are seeking an experienced ITSM Manager to lead and mature the organization's IT Service Management capabilities, with ServiceNow serving as the core enterprise platform.

Key Responsibilities

Lead the design, implementation, and continuous improvement of ITSM processes including Incident, Problem, Change, Request, and Configuration Management.

Own the ServiceNow platform roadmap, administration, configuration, support, enhancements, integrations, and upgrades.

Provide functional and architectural oversight for ServiceNow initiatives and ensure solutions align with business and IT objectives.

Lead and develop the ITSM / ServiceNow team while managing external vendor and implementation partners.

Improve the end-user experience through self-service, automation, and multiple support channels including portal, Microsoft Teams, email, and phone.

Drive integrations between ServiceNow and enterprise platforms such as Workday, Intune, SysTrack, SolarWinds, and other business systems.

Partner with IT and business stakeholders to gather requirements, drive adoption, and identify opportunities for continual service improvement.

Develop dashboards, SLA/KPI reporting, and performance metrics using ServiceNow reporting and analytics capabilities.

Ensure ITSM processes, controls, and documentation support regulatory, security, compliance, and audit requirements.

Promote ITIL best practices and improve overall service management maturity across the organization.

Required Qualifications

Bachelor's degree in Information Systems, Computer Science, or equivalent professional experience.

Strong ServiceNow experience as a Platform Owner, ITSM Lead, ServiceNow Manager, or Lead Administrator within an enterprise environment.

Hands-on understanding of ServiceNow ITSM and CMDB, with the ability to guide both technical and process-related decisions.

Strong knowledge of ITIL principles and IT service management best practices.

Experience leading internal teams and/or third-party vendors responsible for ServiceNow and ITSM delivery.

Strong stakeholder management, communication, and leadership skills.

Experience managing ServiceNow enhancements, integrations, upgrades, and ongoing platform improvement.

Preferred Qualifications

ITIL v4 certification.

ServiceNow certifications such as CSA, CAD, or CIS.

Experience deploying, scaling, or managing ServiceNow within a global or multinational organization.

Familiarity with infrastructure technologies, cloud environments, enterprise integrations, and automation.

Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.

Dice Id: 10525742
Position Id: PR027157-10
Posted 2 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Alex Keyes

Recruiter @ Oscar Technology

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Senior Service Now Leader

Newark, New Jersey

•

Today

Easy Apply

Full-time, Part-time, Third Party, Contract

Senior ServiceNow Leader | W2/1099 Role | Applicant Must Be Current NJ Resident

Hybrid in Newark, New Jersey

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20d ago

Easy Apply

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Depends on Experience

ServiceNow Developer (ITSM)

New York, New York

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2d ago

Easy Apply

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50+

ServiceNow Developer

Hybrid in New York, New York

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15d ago

Easy Apply

Contract

45 - 55