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Engagement Manager (ServiceNow Certification MUST)

Remote • Posted 7 hours ago • Updated 7 hours ago

Full Time

No Travel Required

Remote

$120,000 - $150,000/yr

TATA Consultancy Services Limited

Fitment

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Job Details

Skills

Business Process
ServiceNow
Workday Integration
Workday
Core HR
Workflow
Clarity
Collaboration
Experience Design
Continuous Improvement
Productivity
Prototyping
Recruiting
Onboarding
Provisioning
Payroll
Regulatory Compliance
Service Design
Technology Assessment
Stakeholder Engagement
Facilitation
User Experience
Mapping

Summary

Job Description

Workday – Onboarding Experience and Journey Lead

Must Have Technical/Functional Skills

• 8–12+ years of experience in:

• HR Technology

• Workday (Core HR / Onboarding)

• Experience design / journey transformation

• Strong, hands-on understanding of:

• Workday business processes and onboarding capabilities

• Experience in:

• Journey mapping and service design

• Cross-functional program delivery

• Ability to balance:

• Experience design vision

• Platform constraints and technical feasibility

• Strong facilitation and stakeholder engagement skills

Role Summary

We are seeking a Workday Onboarding Experience & Journey Lead to reimagine and elevate the end-to-end onboarding experience across our HR technology ecosystem.

This role is focused on transforming onboarding from a set of disconnected processes into a seamless, intuitive, and high-impact employee journey. The individual will combine deep Workday knowledge, experience design thinking, and cross-functional collaboration to identify friction points, redesign workflows, and deliver a significantly improved onboarding experience.

This is not a traditional UX design role. It is a journey-led, product-oriented role focused on experience transformation within the realities of Workday and integrated systems.

Key Responsibilities

Onboarding Journey Ownership

• Lead the redesign of the end-to-end onboarding journey:

• Offer acceptance → Pre-boarding → Day 1 → First 90 days

• Map current-state vs future-state experiences across:

• Employee

• Hiring manager

• HR / operations

• Identify key moments that matter and define target experience outcomes

• ________________________________________

Experience Design within Workday

• Translate experience vision into Workday-enabled solutions

• Work deeply within:

• Workday onboarding frameworks

• Business process configurations

• Notifications, tasks, and workflows

• Ensure experience design is practical, scalable, and aligned with platform capabilities

• ________________________________________

Friction Identification & Simplification

• Diagnose pain points such as:

• Too many steps / handoffs

• Lack of clarity for new hires

• Redundant or manual processes

• Poor manager enablement

• Simplify workflows and eliminate unnecessary complexity

• Drive automation-first and self-service-first thinking

• ________________________________________

Cross-Functional Experience Design

• Collaborate across:

• Recruiting (handoff from TA to onboarding)

• Core HR

• IT provisioning

• Learning / compliance

• Payroll / benefits (where applicable)

• Ensure onboarding is not siloed but connected across systems and teams

• ________________________________________

Digital Experience & Integration Thinking

• Design how onboarding experience surfaces across:

• Workday (core system)

• HR Assist / chatbot layer (if applicable)

• Email / notifications / manager tools

• Ensure a consistent and cohesive experience layer, even across multiple systems

• ________________________________________

Prototyping & Iteration

• Create:

• Journey maps

• Experience blueprints

• Low-fidelity prototypes (flows, interactions)

• Run working sessions with stakeholders to iterate on solutions quickly

• Validate designs with real user feedback where possible

• ________________________________________

Measurement & Continuous Improvement

• Define success metrics such as:

• New hire experience score

• Time-to-productivity

• Task completion rates

• Manager satisfaction

• Establish a continuous improvement loop for onboarding

Salary Range- $120,000-$150,000 a year

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91172467
Position Id: 9084825
Posted 7 hours ago

Company Info

About TATA Consultancy Services Limited

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large.

With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises.

Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.

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Manoranjan Das

Recruiter @ TATA Consultancy Services Limited

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Engagement Manager (ServiceNow Certification MUST)

TATA Consultancy Services Limited

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Job Details

Skills

Summary

Company Info

About TATA Consultancy Services Limited

Manoranjan Das

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