ServiceNow Portfolio Manager – AI Critical Product Area
Remote
Experience:
10+ years overall experience with a minimum of 3+ years in ServiceNow product/portfolio management. Candidates need hands-on experience managing ServiceNow solution portfolios, product roadmaps, accelerator development, adoption programs, and stakeholder engagement across ServiceNow domains such as CRM, CSM, ITSM, ITOM, AI, HRSD, Employee Center, or other ServiceNow product areas.
Required Skills:
• ServiceNow AI Solutions
• ITSM and ITOM • CRM and CSM
• Product & Portfolio Management
• AI/GenAI Solution Strategy
• Accelerator Development
Key Responsibilities:
• Lead AI-focused ServiceNow solution portfolios and accelerator initiatives.
• Define and execute product roadmaps aligned with AI-driven business outcomes.
• Design and manage reusable AI-based accelerators, frameworks, and solution assets.
• Drive stakeholder engagement, adoption, customer satisfaction, and portfolio growth.
• Collaborate with business, product, and engineering teams to operationalize AI capabilities across ServiceNow workflows.
• Provide thought leadership on AI-enabled ITSM, ITOM, CRM, and CSM solutions.
Certifications:
• ServiceNow CSA (mandatory)
• Relevant CIS certification preferred
• AI-related ServiceNow certifications preferred
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