Role: Technical Project Manager / Portfolio Manager CRM + CSM
Location: REMOTE
Experience: 10+ years overall experience with a minimum of 3+ years in ServiceNow product/portfolio management.
Required Skills:
ServiceNow CRM and Customer Service Management (CSM)
Product and Portfolio Management
Solution Accelerator Development
Roadmap Planning and Stakeholder Management
ServiceNow Platform Expertise
Key Responsibilities:
Own the end-to-end lifecycle of ServiceNow CRM and CSM solutions, from ideation through retirement.
Define product strategy, roadmap, and adoption plans aligned to business objectives.
Design, develop, and maintain reusable accelerators and solution offerings within CRM and CSM domains.
Collaborate with business stakeholders, architects, engineering teams, and product organizations.
Drive adoption, customer satisfaction, portfolio performance, and continuous improvement initiatives.
Provide subject matter expertise in ServiceNow CRM and CSM solutions.
Certifications:
ServiceNow CSA (mandatory)
CIS-CSM or relevant CIS certification preferred
Thanks & Regards,
Dharm Sharma
SunRay Enterprise, Inc.
Phone: ext.244
(Fax)
Email:
URL: