New York, New York
•
7d ago
Regional Service Manager (RSM) Location: New York City, NY Lead end-to-end EUC and field services delivery across regions/enterprise level, ensuring SLA/KPI adherence (MTTR, FTR, CSAT, response times, backlog).Manage multi-site operations including deskside support, field services, IMAC, and device lifecycle programs (deployment, refresh, onsite support).Drive operational governance through dashboards, regional reviews, performance tracking, and continuous monitoring.Implement and scale GenAI s
Easy Apply
Full-time
40 - 45
