Job Title: Program Manager CCaaS (Genesys) Location: Newtown Square, PA Work Model: Hybrid Onsite 2 3 days per week Experience: 10+ years preferred (flexible based on fit) Job Summary We are seeking an experienced Program Manager to lead a high-impact Contact Center as a Service (CCaaS) transformation initiative. This role will be responsible for managing the end-to-end implementation and migration from legacy contact center platforms to Genesys. The ideal candidate will bring strong program lea