Description Responsible for all phases of End User Device support while maintaining the highest level of customer satisfaction. Receives, processes, responds to, and escalates trouble tickets/issues on equipment and technology issues for resolution. Assists with user account issues, including, but not limited to, password resets, locked accounts (AD, ADFS and SAP), assisting in the setting up of MFA for user accounts. Shipping, receiving and inventory. Follows documented Service Desk procedures.