Description The Service Desk Analyst - Regional Support role is primarily responsible for providing first level technical support to end users through the Service Desk, while also serving as the onsite deskside support for the Omaha regional office. This position is 90% Service Desk focused and 10% deskside support, ensuring consistent user experience, timely incident resolution, and local hands-on support. The position requires strong customer service skills, technical troubleshooting ability,