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Business Process Specialist (Onsite - Kissimmee, FL)
<>Position Summary
The Business Process Specialist analyzes, documents, models, and improves business processes to increase operational efficiency, service quality, and overall organizational effectiveness. This role leads process discovery and modeling sessions, identifies improvement opportunities, and supports the implementation and adoption of process changes.
You'll partner with cross-functional stakeholders and act as a liaison between business teams and technology teams to ensure process documentation, requirements, and system impacts are aligned with organizational goals.
Work arrangement: Onsite 5 days/week for the first 6 months. After the probationary period, limited remote flexibility may be available based on business needs (e.g., meetings, workshops, workload).
<>Key Responsibilities
- Facilitate process discovery, mapping, and improvement workshops with stakeholders across the organization
- Conduct interviews with subject matter experts to understand real-world workflows and pain points
- Document current-state and future-state processes using BPMN standards
- Create process maps, swim lane diagrams, value stream maps, workflows, SOPs, and supporting documentation
- Build and maintain process inventories and repositories to ensure documentation is consistent, accurate, and accessible
- Analyze workflows and operations to identify inefficiencies, bottlenecks, risks, and improvement opportunities
- Help define process performance measures and KPIs; monitor results after changes are implemented
- Apply continuous improvement approaches (e.g., Lean / Six Sigma concepts) and support root-cause analysis and structured problem solving
- Support change management, validation activities, and adoption of new/updated processes
- Collaborate with business and IT partners on process/system dependencies, automation, and transformation initiatives
- Support user acceptance testing (UAT) and solution adoption when process changes involve technology
- Present findings, recommendations, and process models to stakeholders at multiple levels
- Provide coaching/guidance on process management standards and best practices as needed
<>Required Qualifications
- Bachelor's degree in a relevant field (or equivalent experience)
- 1-3 years of process mapping or process analysis experience
- Familiarity with flowcharts and swim lane diagrams
- Working knowledge of basic continuous improvement concepts (Lean / Six Sigma fundamentals)
- Ability to conduct stakeholder interviews and translate discussions into clear process documentation
- Experience capturing requirements within documented processes
- Strong communication, facilitation, and collaboration skills
<>Preferred Qualifications
- 5-7 years of business process or process improvement experience (Business Process Analyst or similar)
- Hands-on experience with process mapping/modeling tools (e.g., Signavio, Blueworks, Lucidchart, Visio, or similar)
- Experience creating/maintaining a process inventory or business process architecture across multiple teams
- Experience leading workshops and driving process improvement initiatives end-to-end
- Experience supporting technology-related initiatives (automation, implementation, digital transformation)
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
