Supply Chain Process Documentation and Training Specialist

Position: Supply Chain Process Documentation and Training Specialist

Location: Remote

Job Description:

• Bachelor's degree or Master’s Degree in Computer science, or a related field, with minimum 12+ years of experience.
• We are looking for a hands-on Process Documentation and Training Specialist to create, maintain, and publish clear process documentation and support training delivery.
• This role will work closely with process engineering and change management teams to ensure that processes are documented accurately, updates are communicated effectively, and employees have the guidance and learning materials they need to perform their work consistently.
• Work as a hands-on individual contributor, taking ownership of assigned documentation and training deliverables.
• Write, maintain, and publish Standard Operating Procedures (SOPs) and other process documentation
• Support training delivery, process engineering, and change management activities.
• Bring demonstrated experience creating SOPs, work instructions, or process documentation as tangible outputs of previous roles.
• Build and/or deliver training materials and sessions, such as guides, job aids, videos, and live training sessions.
• Manage an individual queue of tasks involving multiple stakeholders; track deadlines, follow up proactively through closure, and keep task status current and visible.
• Enjoy detailed, hands-on work and take care to ensure documentation and training content is accurate, clear, consistent, and easy to follow.
• Experience in supply chain, logistics, warehousing, data centers, or manufacturing environments.
• Strong analytical and problem-solving skills, with a proven track record of identifying and resolving complex billing issues.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences