There is one shift. Afternoon shift will be staggered from 2:30pm-10:00pm. Key Required Skills: IT Help Desk support experience, familiarity with using ServiceNow as the IT Service Mngt tool; experience documenting issues and resolution; strong analysis/troubleshooting skills. Position Description: There is one shift. Afternoon shift will be staggered from 2:30pm-10:00pm. Answer the CCaaS 800 Number support line to log issues and requests in ServiceNow IT Service Manager.Provide Tier 1 support