Vendor Notes Shift is 8:00am-4:30pm Key Required Skills: Experience with IT Help Desk Support, IT Service Manager tool, and documenting issues and troubleshooting. Position Description: An AWS Connect Helpdesk role blends the core duties of an IT helpdesk agent with the specific tools and workflows of AWS Connect, Amazons cloud-based contact center platform. The day-to-day responsibilities typically include: 1. Responding to Support Requests Answering user inquiries via phone, email, chat and