PLEASE NOTE: It is a 100% Onsite position, in Woodlawn, MD. Selected candidate must be able to obtain and maintain a public trust clearance Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Position Description: An AWS Connect Helpdesk role blends the core duties of an IT helpdesk agent with the specific tools and workflows of AWS Connect, Amazons cloud-based contact center platform. The day-to-day responsibilities typically include: Key Required Skills: Exper